RETURN, EXCHANGE AND CANCELLATION POLICIES:
1. Request for refund, exchange or cancellation of an order will be submitted to the
Site by the customer in one of the ways stated at the bottom of this Terms and
Conditions.
2. Customers are eligible for refunds, exchanges or cancellations of orders within
14 business days from receipt of order for orders inside the state of Israel.
3. In the event that a refund, exchange or cancellation is requested by the
customer after the period above, the request of a refund, exchange or
cancellation will be subject to the Site’s sole judgement.
4. In the event that a refund, exchange or cancellation is approved by the Site for
reasons not including product defects:
4.1. The customer must return the product to the site when product is in the
condition in which he received the product;
4.2. the customer must return the product unused;
4.3. the product will be returned with the original receipt or proof of purchase;
4.4. the expense of return will be paid for by the customer.
5. The customer shall not be entitled to a refund in the event that the original
packaging of the product has been opened.
6. In the event that a refund, exchange or cancellation is approved by the Site due
to a product defect, the Site will hold sole responsibility for collecting or
exchanging the products.

7. The Site will examine all defective products. In the event that the Site finds the
product to be valid, refunds will not be approved and the product will be shipped
back to the customer after an additional shipping fee has been paid by the
customer.
8. Modification or cancellation of sessions will be possible until 24 hours before the
session or part of it is scheduled to be provided.
9. Modification or cancellation of seminars will be possible within 14 days from the
date of the transaction or from the date of receipt of the transaction details
(whichever is later), less a proportional deduction for the used classes.
10. Once digital content has been accessed by logging into the personal account,
the purchase of such content cannot be cancelled and the customer shall have
no right to claim a refund.
11. Refunds, exchanges or cancellations will be approved after the customer
receives a written message of approval from the Site.
12. Refunds will be credited to the original form of payment, according to clearing
company and the credit card company, and subject to the arrival of the product
to the Site's address.
13. The aforesaid above is subject to the Israeli Consumer Protection Law, 1981.